Shipping Policy

At Fine Flatware SE, we understand that prompt and reliable delivery is a crucial part of your shopping experience. We strive to ensure that your order reaches you swiftly and in perfect condition, so you can start enjoying your new flatware as soon as possible. Below, you will find all the details about our shipping process, including rates, delivery times, and other important information.

Shipping Rates

We are pleased to offer free shipping on all orders over $29.99. For orders below this amount, a flat shipping fee of $6.99 will be applied at checkout. This simple and transparent pricing ensures that you always know exactly what to expect.

Processing Time

Once your order is placed, our team works diligently to process it within 1-2 business days. During peak seasons or special promotions, processing times may vary slightly, but rest assured, we aim to get your order out to you as quickly as possible. You will receive a confirmation email with tracking information as soon as your order has shipped.

Delivery Time

Our standard shipping typically takes between 3-7 business days, depending on your location. Please note that delivery times may vary due to factors beyond our control, such as postal delays or adverse weather conditions. We appreciate your patience and understanding in these rare situations.

Shipping Destinations

Currently, we offer shipping to a wide range of locations. If you are unsure whether we can deliver to your area, please feel free to reach out to us at [email protected], and we will be happy to assist you.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. This allows you to monitor the status of your delivery from the moment it leaves our warehouse until it arrives at your door. If you have any questions about your tracking information or experience any issues, don’t hesitate to contact our support team at [email protected].

Undeliverable Packages

In the event that a package is deemed undeliverable due to incorrect shipping information provided by the customer or refusal upon delivery, we will make every effort to contact you for an alternate shipping address. Additional shipping fees may apply for reshipping your order.

Lost or Damaged Items

At Fine Flatware SE, we take great care in packaging your orders to ensure they arrive safely. However, if you do receive an item that has been damaged in transit, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible, whether that means replacing the item or providing a refund.

Questions?

If you have any questions about our shipping policy or need further assistance, please reach out to our customer support team at [email protected]. We are always here to help and ensure that your experience with us is nothing short of exceptional.

Thank you for choosing Fine Flatware SE. We look forward to serving you and making your dining moments memorable.